amazon doubled my order

Sign-in options Not come across that on amazon when confirming order sent. Kinda. Up until now, we hadn’t thought to check the payments. Order appeared twice and got in a tizz as knew we only had one of the item in stock. The items are located at the same Amazon Fulfilment Centre. I mark as dispatched as soon as I’ve packaged up my orders. In that period, we’ve received 3 of these shipments. IMO it’s a pity we can’t raise a surcharge for combined orders to account for the extra time taken in packing. I have now received an email from amazon asking me to work with the customer to resolve the issue and to reply to them directly from the email. If its same address we combine and refund part of shipping afterwards. I’ve no idea why I decided to check my payments, and I’d like to say this has never happened before, but I can’t remember ever checking my payments before, so it is possible that it’s happened. If your customers haven’t contacted you then you probably don’t have a problem. I had an order over the weekend that was showing as two identical orders placed at exactly the same time. It’s the same for 3rd party sales too. Move your mouse cursor over “Hello, [Your Name]” and click Your Orders in the drop-down menu that appears. I was double charged for my order on Amazon. Tbh I assume it’ll rectify itself within a few hours as it did in this instance but it does make you think! UPDATE: This has been quite a little adventure. Yet my 3rd party sales aren’t charged to my card until it’s shipped either. Low prices across earth's biggest selection of books, music, DVDs, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, groceries & just about anything else. Hi All I use Amazon.com often, and 99% of the time, they do an excellent job. I would agree with the above post - although depending on price of items it may be easier to just refund and let the customer keep the item. Viewing orders and transactions. Obviously the cost of the item will have a bearing on what is the best solution money wise for you and whether it is worth risking negative feedback over? FREE Shipping on orders over $25 shipped by Amazon. Amazon Music Unlimited - Stream 60 million songs online now. I’ve seen the same thing occasionally, if they’ve got the same order number then it’s just one order. Can’t access your account? Added to the fact that duplicate orders for my books as opposed to multiple copies purchased within the same order are rare, so I thought it was probably a mistake. We send by Royal Mail and they have recently introduced the 3D tracking. I’d be pretty sure two order numbers equals two orders. 19. Combining items from multiple orders into a single parcel won't change the delivery costs you pay for each order. Then when I checked my payments account there was only one payment. Also, I checked my Amazon account to see if I accidentally ordered twice but only one order is shown in my "Order History" and also only one order number. That really is a worry that you could confirm dispatch on a phantom order, crikey, whatever next? Each order receives its own Order ID that will not be duplicated. The Order Details page provides access to specific orders with information you will need to complete the orders.. To view the Order Details page for a specific order, click Orders, click Manage Orders, and then click the Order ID link in the Order Details column. I’ll try that with the next one. I have had no reply from the customer as yet but i may just contact amazon to see if they can help. Is there any way to query these orders with Amazon, that’s not going effect our despatch dates.? This wikiHow teaches you how to hide orders on Amazon by archiving them. Would I think take longer to raise a surcharge! But now I’m wondering how long it would sit there in my order page? It is impossible for sellers to duplicate orders and it seems to me that she either did in fact buy 2 or bought 2 by mistake either way am i right in not refunding the return postage costs or do you think i am in line for a negative feedback and potentially a loss of a customer. Then when I checked my payments account there was only one payment. The brain must have been a bit slow this morning because it was when I saw the 2 parcels with the same address that I investigated further and saw they’d come in at the same time. Thanks for your assistance. Thank you. There’s no other way of checking we’ll be paid till then. This has now raised a few other questions: Do we wait for Amazon to rectify the order, or, cancel one of the orders & which one.? Sorry Isabella, I must be having yet another thick moment. Thanks. I was surprised when I realised there was no payment and wondered if anyone else had come across this. The orders are being delivered to an EU or UK address (as the case may be). If you want to track an Amazon order on your mobile phone, start by opening the Amazon app and making sure you're signed in. Find the latest Amazon.com, Inc. (AMZN) stock quote, history, news and other vital information to help you with your stock trading and investing. Instead, use the order search history. Of the other 2 duplicated orders, one of the order numbers has ‘disappeared’ from Amazon records and now reflect only the 1 order number per buyer. I called amazon once, and I told the person who attended me that there was a double charge. Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December, can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for … Putting Things In Order to help my loved ones when I'm gone. Get it as soon as Wed, Jan 6. What I don’t understand is how you checked you’d been paid before you’d confirmed dispatched - payments only show in our payments section once we’ve marked it as dispatched. 10 minutes later one of the duplicates had vanished. I can’t check my payments until I have marked orders as dispatched, so I’m not sure I understand. This has happened more than a few times to us - the same item to the same buyer but with 2 different order numbers. One payment and two orders? I would be grateful to hear your views. Hi All, Last week we sold one of our products and sent this First Class. We contacted the customer for confirmation, but up until now, have never received a reply. So it’s something to always check if you get more than one order coming through. Fast and free shipping free returns cash on delivery available on eligible purchase. We re sent the product this time signed for. One was 100% correct & we received 2 payments. If you need to go back through your history to find something you’ve ordered before, you can scroll through pages and pages of items you’ve bought, but that’s tedious. You can only archive orders on Amazon's full desktop website. It keeps getting split apart and joined back together and in the process I was double charged for this the *rd time it was split apart. Amazon Pay provides a single view of your orders and transactions. r/wicked_edge: Wetshaving - isn't all shaving wet? I received a message from a customer today asking me to cancel an order as they only wanted 1 item, i checked my orders and it was placed on 30th august and the buyer had ordered 2 of the same item (this is not uncommon as i sell body jewellery). Viewing orders and transactions. (Apart from the cost of the freebie- see post to Martin above :-)). Wetshaving is how barbers used to get the ultrasmooth shave of legends. The secret isn't … In my bank account I had 360. The freebies are not really a problem, but duplicating stock is another matter. However if other sellers, who are used to receiving duplicate orders, got this they might have already packaged up the duplicate orders that they won’t have been paid for. Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: Amazon Second Chance Pass it on, trade it in, give it a second life Edited by: Penelope Pit-Stop on Mar 31, 2014 10:52 AM, I’ve had that issue and in fact checking it was on Monday (the 31st March) so seems to be the same time period. From the Order Details page, you can perform the following tasks:. Edited by: Martin on Mar 31, 2014 10:08 AM. How Refunds Are Issued . Free delivery on millions of items with Prime. Hi All I received a message from a customer today asking me to cancel an order as they only wanted 1 item, i checked my orders and it was placed on 30th august and the buyer had ordered 2 of the same item (this is not uncommon as i sell body jewellery) I posted both items yesterday 1st September The message they sent me stated that for some reason amazon had duplicated the item … I was about to reiterate what I said to Splendid ie I’d ignore the 2nd one. You’re a great big softy. I would just accept the return and move on - pay the return postage costs - I assume that this will be minimal for body jewellery? Amazon Pay provides a single view of your orders and transactions. Every order is individual for them, they search for the nearest fulfillment center to complete your order. It’s just usually that I order from Amazon or FBA to save on shipping. However I imagine that’s not the same for across all categories. Now, simply find the order that you wish to track, and click Track Package beside it. Earlier this week the customer contacted us stating where is our product (must say the message was a bit rude but HeyHo). I received a duplicate order this morning and was about to contact the customer just to check if she really intended to order two copies. Original review: June 26, 2020. no I actually had 2 orders in my orders page of my seller account. Luckily it was a glitch, noticed the order numbers were identical (not sure if yours was as such) and only one email came through from Amazon. To confirm this, I just checked on my last 3rd party order which was placed on Tuesday Oct 23 and my card was not billed until Oct 25 when it shipped. An Order ID is the number system that Amazon uses exclusively to keep track of orders. You can review all transactions made after August 2017 (although some earlier transactions might also appear), or you can filter them by activity type (means of payment), by sent or received date, or by credit and debit events. I’m really sorry you sent out two of the item and also a freebie - I hope the customer at least thanked you! In which case is it better to mark as I did here dispatched but obviously only send one of the item? From a different center 2 days would it be marked as late dispatch product ( must the. Me to confirm dispatch on a phantom order, crikey, whatever next? + told the who! And only one payment change the delivery costs you Pay for each order another thick moment the message a! Was 100 % correct & we received 2 payments did here dispatched but obviously only send one the... Was double charged for my order page Amazon by archiving them eligible.! Barbers used to get the ultrasmooth shave of legends ’ m not I. 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