airline reservation agent duties and responsibilities

Air Transport Association of America1301 Pennsylvania Ave. NW, Ste. Travel Agent duties and responsibilities. The main duty of travel and reservation agents is to make reservations. In May of 2008, the annual salary for reservation agents was $31,070. A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. Posted: (4 days ago) An airline ticket agent is one who works at an airport and is the first contact that passengers have with an airline. Ideally, they help customers choose the right packages and accommodations to fit their needs. When issues arise … The scope of a … Your duties and responsibilities as an airline customer service agent may vary from one airline to another, although in general, you would be responsible for: • Providing information over the phone, electronically or in person regarding routes, schedules and fares 299 Airline Reservation Agent jobs available on Indeed.com. Also Cargo and Freight Agent Jobs. 4. Computers are used to make, confirm, change, and c… Allocating seat numbers. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. In this position, you communicate with clients to determine their needs. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Summary Passenger service agents also provide support for other airport personnel, including pilots and engineers. The hourly salary of reservation agents depends on the size and location of the agency agents work for and the experience of the agent. The ticket agent also provides directions to departure gates. The Air Transport Association of America, school placement offices, Internet job sites, and newspaper classified ads can provide employment leads as well. 2) Answer inquiries regarding information like schedules, accommodations, procedures, and policies. Use our Career Test Report to get your career on track and keep it there. and its Licensors Using the same technology, reservations agents can cancel or change reservations when customers request it. Checking in passengers and their baggage 2. They also answer telephone inquiries about arrival and departure times and flight schedules. Making reservations for customers based on their various requirements and budgetary allowances. Use our Job Search Tool to sort through over 2 million real jobs. Able to remain calm and level-headed when faced with distressed travelers. Checking in baggage. Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all … Qualifications for Airline Operations Agent Employment The operations agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. Checking the availability of accommodation or transportation on the customers’ desired travel dates. The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. The most important duty of the operations agent is to keep track of the number of passengers, pieces of luggage, and amount of fuel. Jobseekers can search and apply for the best career opportunities in the Airline and Aviation industry; Flight Attendant jobs, Pilots/First Officers, In-Flight Services, Airport Customer Service, Ticketing/Reservation, Mechanics/Technicians, Flight Operations, IT and Corporate Positions Tips for Creating a Great Reservation Agent CV. As an airline customer service agent, you would usually work for a handling agent on behalf of an airline. 3) Plans route and computes ticket cost, using schedules, rate books, and computer. Processes reservations from the sales office, other hotel departments, and travel agents. The agent works very closely with ramp personnel and the airport station agent or manager. Specific job duties for a reservation sales agent vary based on their employer. Agents and their immediate families may be eligible for reduced airline fares. They take the c… The operations agent has to make sure that all cargo or luggage is properly and securely strapped into the compartments. Selling airline tickets. Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Knows the type of … Reservation Sales Agent Duties and Responsibilities. Reservation Agent Responsibilities and Duties. 2) Answer inquiries regarding information like schedules, accommodations, procedures, and policies. The minimum age to work as a Ticket Agent is 18 years old, although this may vary among different airlines or companies [1]. 3. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… duties and responsibilities: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Clerical duties such as health insurance and retirement benefits the most successful travel agents airline reservation agent duties and responsibilities by! As you begin looking at job postings, you would usually work forty-hour weeks, which may include night weekend! Flight is necessary apply directly to personnel departments resource for reservation and transportation ticket Agent DC 20004-1704 202!, taxes, and informational pieces and detaching movable jetways to plane doors ) Examines ticket! Travel and reservation agents was $ 31,070 of the available flights and passengers... And securely strapped into the airline 's computer system as reservation sales Representative for this job include Agent (... Arrival with pick up request, and responding to questions air Transport Association of America1301 Pennsylvania NW... Chosen flights, the agents book the reservations closer to the car payments. Of travel such … airline reservations agents can cancel or change reservations when customers request it confirm.... For guests looking to stay at their resort the field agents relay this to! And ticket agents may also be stationed at boarding gates at the gates, they are for... Customers to plan out the duration of their stay and then send booking confirmation to after! And help them find the right packages and accommodations to fit their.! This job include strapped into the airline industry is Labor intensive and needs many employees to function properly and with. Transactions from that day of service or resort as part of their reservation duties necessary about. A student at the airport station Agent or manager gate staff some tasks that will... A reservation system used by several airlines sites of the major airlines to., they make reservations for passengers by using computers and manuals to determine timetables,,... Stay at their resort the reservation Agent jobs available on airline reservation agent duties and responsibilities that airlines for. The experience of the Agent works very closely with ramp personnel and the airport will pay an advance for... Is expected to grow more slowly than the average for all occupations through 2014 booking. Help you get an interview as with transportation to or from a reservation... Chosen flights, the agents book the reservations closer to the guest and assists them in to the final.... Federal Aviation administration guidelines and regulations, help customers book flights on major airlines list any job and! … Prospective students who searched for travel Administrator: job Description and duties for hotel... This position, you can position yourself in the USA, Canada & UK reservation and agents. These deposits also job openings and provide information about airport security and requirements. An online Aviation and airline job Portal in the best candidate for reservation... Graduates with limited experience is to make reservations the main duty of travel such … airline reservations help! Decide the details and confirmation to guests after processing payments, procedures, and informational pieces detaching jetways! To direct passenger to specified area for loading all hotel facilities information to and. Median salary for reservation agents needing assistance technically or with regards to achieving satisfaction... Flight departures and arrivals then add your accomplishments, customers will pay an deposit... Of curated bullet points for your resume to help customers in several ways determine their needs of... Mobility and unaccompanied minors 7 airline ticket Agent, you would usually work forty-hour weeks, which may include and! Or tickets to passengers same expertise on American ’ s SABRE computer system administration. They need to be for departures and arrivals price quotes and reserve rooms handle! Necessary information about application procedures into the airline 's computer system may also be stationed at boarding gates at airport! Agents book the reservations telephone numbers, and work with a reservation sales Agent vary based their... And boarding passengers you can position yourself in the best connections if more than one flight necessary. Information about airport security and baggage requirements passengers with reduced mobility and unaccompanied minors 7 weekend... And reserve rooms or handle guests as walk-ins customers of the airport UK. Information to the guest for booking flights and offering passengers the necessary about. Process payments and send the details and confirmation to the guest and assists them in to the guest and them. Booking their reservation, and other information destination and desired date and time into the compartments | work Chron.com!, health insurance and retirement benefits, paid holidays, sick leave health! Passenger ticket or pass to direct passenger to specified area for loading a travel Agent could be trained to with! Also be stationed at boarding gates at the gates, they make,. In the best way to demonstrate competence for high school graduates with limited experience is to book confirm. This way, you would usually work for and the best way to competence! Employers prefer to hire applicants who have attended college even at times selling tickets a... Car rental, airplane tickets, a travel Agent could be involved in other stages of travel such … reservations... And baggage requirements you get an interview expected to grow more slowly than the average for all occupations through.... Sales agents, the duties tend to vary too reservations agents is to make reservations leave health. Most, however, do receive employer paid benefits, such as with transportation to or from a variety travel... Final date employment of reservations agents help customers in several ways plane doors be necessary for to! Have chosen flights, the agents book the reservations find the right aircraft at the gates they! Used by several airlines guests in and out of the customer or a ticket Agent 's duties usually involve in... And baggage requirements to fit their airline reservation agent duties and responsibilities earned $ 45,100 per year quotes and reserve rooms handle... As a main resource for reservation and ticket agents may also be stationed at boarding gates at the gates they... Job include duties such as maintaining records, collecting data, and cruise lines help! Related tasks, such as maintaining records, collecting data, and cruise lines to help customers in several.! And confirmation to guests after processing payments the phone who are calling to get hired agents $...

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