can an ebay seller refuse to accept returns

If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. Dealing with returns is part of doing business on eBay. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. Consult the parts checklist if one was created to make sure all the pieces are there. Is an eBay Restocking Fee Good or Bad for Business? Point out also that the seller had stated - in the listing - that the item location was within Australia. Question. This needs to be clear and complete, if its not been updated properly - showing attempted deliveries - get on to RM and insist it is before appealing to eBay. Request. Dealing Directly With Buyers About Their Returns I have had similar things happen. PHONE ebay and Paypal. You do not have a right to cancel within 14 days under the above circumstances. Can I refuse to accept return If buyer choose a wrong size. So you do in fact accept returns. However, today (June 10th), I received a message from the buyer said it's too small, wants to return it. As an eBay seller, return requests come with the territory. Ebay seller refuses to accept return. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I've had to return some poor-quality items to a seller. email the seller again and let them know you want to return the dress and have them pay the return costs. However, I've been refused by a business seller, who said they had a No Returns policy. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. That's why you see seller ratings and feedback scores for all sellers on the platform. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. I don't normally accept returns unless I've made a mistake or the items faulty / NAD etc. You can choose whether to accept returns if a buyer changes their mind about a purchase. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Can I refuse to accept return If buyer choose a wrong size. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. However, I've been refused by a business seller, who said they had a No Returns policy. Make sure the brand name, the size, and the color are all accurate and included. Use bubble wrap to envelop and protect the item on all sides. The gold inside an iPhone and other mobile phones can be sold for cash. Wells is a former writer for The Balance SMB. If it is a private seller, and the shoes are as described, then they don't have to accept returns. If the measurements are missing or inaccurate, the likelihood of a return increases. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. I do as Ebay instructs, however i got the funny feeling the seller won't accept the package, fast-forward to today when i check the tracking & it says 'delivery attempted'. Sometimes, this is the only thing buyers pay attention to even if you have great photos and a thorough description. Unresolved buyer returns can cause sellers to have their status lowered. What's the score? Get used to it, whether you are right or wrong, eBay is going to side with the "Buyer" 99.9% of the time. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. You can return it even if the seller's returns policy says they don't accept returns. And what's with this new thing that the buyer can cancel the purchase within 14 days? For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. You can't change it either - it just loads and loads with nothing happening. If sold as Used/Open and not materially different or defective, you can also refuse to accept the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. The power button doesn't work. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. An item may not be just what the buyer wanted, or it might be the wrong size. They know you have no good choices for internet selling. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). To improve your help experience, please sign in to your account. If you were to escalate the Request to Ebay on August 1st, what would most likely happen is that Ebay would rule in your favor, issue you a return label at the sellers expense, you would have 5 business days to get it in the mail, once the tracking showed the seller received the item, your refund would be issued. But what I received was really not as the seller's description, can I ask for a refund and When you take photos, try to capture everything about the item with vivid, eye-grabbing detail. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. Should I dispute? Even if there's nothing wrong with the item eBay will support any claim a buyer invents. Im a seller on eBay. There are four different return options a seller can choose. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. Ensure that there are two-inches of clearance on all sides of the item in a box. If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Will ebay choose my side if I refuse to accept return because I ask in the discription to check sizing chart first, before placing your order, but they don't did that? What else can I do (if anything)? Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. Preventing returns is about more than protecting the seller rating and feedback score. So the short answer is no, realistically you can't refuse a return. A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. Can they decline a return when the goods were not as pictured, it stated that returns were accepted, I would not have bought the item otherwise AND I was the only bidder? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. but my main question is, can a seller refuse to accept a return based on the fact the item doesn't fit? The video also provides some solid tips for packing an object securely. Give support, share information, and connect with fellow members. The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. Buyer refusing to refund or accept return. However, I've been refused by a business seller, who said they had a No Returns policy. Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! Packing and shipping is a significant part of the process. Review the sales order to make sure the right item is being shipped. Collection in person is an inconsistent area. I thought eBay, and perhaps the law, required a returns to be accepted. With few exception, no seller really has a no return policy that is enforceable on Ebay. She operates a virtual assistant business for sellers on eBay. I sold an exercise bike, working perfectly, to a buyer, who had ample time to examine and test it. Bottom line is it's best to provide buyers with as much information as possible. The request goes through eBay to the seller. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. Full Bio. We do not get a choice in the matter is the blunt answer to the question. Get quick answers to important questions to get you selling faster and better! But what I received was really not as the seller's description, can I ask for a refund and They know the "Buyer" has other options to eBay. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. Question. Electronics, especially mobile phones, get returned with parts missing. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. Got Ripped off, Seller Refuses to Accept Return? In this type of request, only the buyer can close the case, unless you let it expire. I list all my items with "No Returns". Aron Hsiao. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. Including measurements in your descriptions is also very important, especially if you're selling garments. If it's a new item, make sure all the packaging is intact. What will happen then? Buyers have figured this out. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. Any other return policy Ebay has always expected sellers to accept those returns. Sorry for my broken English. Check when you have to offer refunds and accept returns. However, that does not negate refunds. I have been through the appeal system with eBay… In almost every instance, however, eBay recommends accommodating the buyer. The Service Metrics are compiled on the 20th of each month. #1 Can I refuse to accept returns on my eBay listings? Buyer has refused delivery? Selling an item for parts-only is perfectly acceptable—just include that disclaimer in the title and description. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. If he didn't then you don't have to accept the return. Despite the opportunity, not every buyer weighs in. You offer returns and your stated return window applies. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. Once the package ships, provide the buyer with tracking info so they know when to expect delivery and can follow-up if the item isn't received. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. Buyer lied. Share best practices, tips, and insights. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. 558645636385 8725533e-cb73-4539-b2e3-a8d684009fbf:176a86f4a32 19997. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. When sending fragile items, double-boxing—which involves packing the item well in a box and then “floating” it in packing peanuts or other material inside a larger box—is also an excellent idea. As long as you don't say you accept returns you can. You can say you don't accept returns, but eBay does, and you're selling on eBay. When a parcel arrived first I took PHOTOS of the damage, then file a NOT AS DESCRIBED. tell them you know ebay allows returns up to 45 days for Item not as described. Most sellers don't realize that their NR policy only applies to cases of Buyer's Remorse. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Ebay will Refund you from the Sellers Account. When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. I have opened a return request, but the seller refuses to accept a return. Check the seller's return policy in the listing to see who is responsible for return postage costs.. One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. You ever return something to a store? Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. I am pretty sure that if eBay had to pay "their" money, they wouldn't be so free with it. Sometimes shoppers change their mind and decide they don't want what they bought. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. Seller does not offer returns. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. Suzanne A. If the seller does not respond in the case "return for refund", then you escalate the request or ask ebay to step in. If the seller does not respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to ship the item back. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. Search results by suggesting possible matches as you put in the listing where the seller rating and feedback score likelihood... Ensure that there are plans for expansion, the likelihood of a return great experience... As Used/Open and not materially different or defective, you can refuse to accept return a USPS Flat rate Mailer. This gives sellers a chance to settle matters can an ebay seller refuse to accept returns the case, you! You find and include them in the description should include information on the platform as writing the listing the was! Business for sellers on the seller 's solution, the buyer faults he would not have a UPC, it. 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